DLPay.com is a service operated by Aladdin Inc.
We sell "Serial Codes" which can be converted into "DLsite Points" on DLsite.

* Those DLsite Points can be used to make purchases for products and services available on DLsite. [1 DLsite Point = 1 Japanese Yen]
* DLPay.com is an external service not administered by EISYS, Inc. (the company that runs DLsite) and thus points purchased via DLPay.com are not / cannot be automatically credited to a DLsite service account. You must manually enter the serial code on DLsite to obtain your points.

You can use a PayPal account or PayPal-affiliated credit card or debit card to purchase serial codes.
Please consult Paypal's official website for further details.

The serial code you purchased will also be sent to your email address. Please check your email for the serial code.
(If you also did not receive the confirmation email, please contact us via the inquiry form below including details such as; the email address that was used, the amount of points purchased, the approximate time / date of the purchase, etc.)

Depending on your email provider, settings, and spam filters, you may experience difficulty receiving emails from us.
If you do, we recommend that you set an exception for (whitelist) "#DL012202p4y:g37P01N75&G0" (* Excluding the quotations. If Body contains / match case.) in your email settings, or alternatively try using a different email address entirely.

As mentioned above under "What is DLPay.com?" DLPay.com points are not automatically credited to a DLsite account.
The serial code you purchase from DLPay.com needs to be manually entered into DLsite in order for it to be converted into DLsite Points. The page is provided below:

DLsite: Serial Code input

Please contact the DLsite Helpdesk with your transaction details and serial code information.

Assuming you are using a supported and up-to-date web browser without any behavior changing plugins, and have performed a straightforward transaction in a single tab without manually refreshing the page, then... It is likely that your bank / card issuer has misinterpreted the transaction data from PayPal, and you have thus been charged the wrong amount.
In that case, you should contact your bank / card issuer directly for a solution.
They may know the cause and be able to correct the error right away, or they may need to contact PayPal to resolve the issue.

As the serial codes are displayed immediately and also sent via email upon a successful transaction, DLPay.com purchases are non-refundable.

(Even if you did not check the code / receive the confirmation email, there is no way to prove that to us. However, in such a case, you should contact us via the inquiry form below and we will send you the code again. We ask that you include details such as; the email address that was used, the amount of points purchased, the approximate time / date of the purchase, etc.)

DLPay.com is an independent service that is not administered by EISYS, Inc. (the company that runs DLsite) and thus we cannot help with such matters.
If you have questions regarding DLsite services, please contact the DLsite Helpdesk.

If you are experiencing trouble viewing / accessing DLPay, we recommend that you try deleting your browser's temporary internet file cache and cookies and try again.

Recommended browsers: The latest versions of Chrome, Firefox, Microsoft Edge, and Safari (with JavaScript and Cookies enabled).